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| Category | Score | What we saw | |
|---|---|---|---|
Billing Accuracy Do the charges match the rate card? |
9/10 | 99%+ of charges tie to the rate card. One doubled freight line and small recurring overcharges to reclaim. | |
Rate Efficiency Your effective $/package vs the market, normalized by zone & weight |
8/10 | Effective ~$8.60 to move a package on Economy — competitive for your zone and weight mix. One intl lane runs high. | |
Carrier & Service Selection Right carrier & service level for each order |
6/10 | Volume recently shifted onto UPS Ground at a premium, now corrected to Economy. The service mix needs locking in. | |
Zone & Location Fit Warehouse location vs where your customers are |
8/10 | Well placed for a single site, but ~40% of orders hit far zones (6-8). A second node is worth modeling. | |
Packaging & Dimensional Weight Box size vs contents — are you shipping air? |
7/10 | No dim-weight penalty today, but ~30% of orders (one oversized box) carry dimensional weight above actual. | |
Surcharge & Accessorial Load Share of spend in residential / DAS / handling fees |
7/10 | Surcharges are in line with the card; some far-zone / delivery-area exposure a western node would cut. | |
Cost to Ship (per order) All-in fulfillment cost per order — the raw outcome |
8/10 | $12.11 per order, down from $19 after the rate-card switch. Healthy, with room on the western lanes. | |
Contract Terms & Transparency Contract fairness & how auditable the invoices are |
7/10 | Invoices are itemized and auditable. Contract terms (minimums, caps, escalators) pending your agreement. |